FAQ - Shipping Policy

Q- How much is shipping?

We Offer Worldwide Shipping On All Orders!

For US and Worldwide Orders:

- Standard Shipping is FREE

- Priority shipping is $5.99 US dollars for standard shipping.

- Worldwide shipping: is $7.99 US dollars for standard shipping.

Q- How long does shipping takes?

A. All US orders takes between 10 to 25 days to arrive at their destination. Some particular products might take up to 25 days to arrive due to high demand.

B. Any other international delivery usually takes about 10 – 25 business days.

Q- Where is my order?
A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
Most orders worldwide will be received within 1-3 weeks of placing your order, depending on the product ordered and the destination.

Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?
A: Simply contact us at support@xoxistore.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

- Your delivery details
- Your name
- Your email
- Your phone number

Q- How can I cancel my order?

A- You must contact us within 12 hours.
We cannot cancel your order once it has already been shipped.

Q - What is your return policy?
A: Items are returnable up to 30 days after purchase.

Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@xoxistore.com

Contact us
If we still haven't managed to answer your question please feel free to contact us at support@xoxistore.com and we'll get back to you within 24hrs!